Yes. We charge in 15-minute increments to ensure fair and accurate billing.

There is no half-hour or hourly rounding — you’re billed only for the time your move actually takes.

No. There are no hidden fees, no call-out fees, and no surprise charges.

We charge only for the total time our crew is working on your move, billed in 15-minute increments after the minimum charge.
This working time includes:

• Travel time to and from your address

• Time spent completing your move on site

What is agreed upfront is exactly what you pay — nothing more.

The clock starts at the pickup address and stops at the final delivery address.

Any required travel time related to our depot is assessed in advance, based on distance, and clearly allocated to your booking upfront — so you always know exactly what you’re paying for before we start.

This ensures fair, transparent, and predictable billing, with no surprises.

Yes. A minimum booking time applies, typically consisting of travel time plus a minimum of 2 hours of labour.
The exact minimum is clearly stated in your quote and agreed upon before the move.

No. We do not charge for breaks — ever.

If our crew needs to stop briefly for rest or recovery during longer jobs, that time is not billed and is deducted from your total.
All billed time is strictly related to active work on your move.

This ensures fair, honest, and transparent billing, with no unnecessary delays or charges.

If everything isn’t fully ready at the scheduled start time, the clock still runs, as the crew and truck are already reserved exclusively for your move.

This can include short waiting periods due to packing still being completed, access arrangements, elevator availability, or on-site delays. Our team will always assist where possible and work efficiently to get things moving as smoothly as we can.

Any time spent waiting due to readiness issues is still counted as working time.

We don’t apply surprise or hidden charges.

Heavy items such as pianos, pool tables, safes, or oversized furniture often require additional care, specialized handling, and in some cases, extra crew members. For this reason, a heavy item handling fee may apply depending on access, weight, and overall complexity.

Any applicable fee is discussed in advance, clearly itemized in your quote, and fully agreed upon before the move. Nothing is added on the day without prior approval.

Our pricing reflects the way we run our business.

We operate with experienced, fully trained movers, modern trucks, and structured processes designed to protect your belongings and your time. Our crews are paid for all working hours, ensuring consistency, accountability, and professional service.

Cheaper quotes often rely on shortcuts, inexperienced labour, or unexpected add-ons later.
Our pricing is transparent, agreed upfront, and built to deliver a reliable, stress-free move.

You’re not just paying for a truck — you’re paying for experience, reliability, and peace of mind.